How do I open a support ticket? Print

Support

How do I open a support ticket?

1. Go to https://hostingtera.com/submitticket.php

2. Choose the correct department (Technical, Billing, Sales, etc.)

3. Write a clear description of your issue. Include screenshots or logs if possible.

How long does it take to receive a reply?
We respond within 2–6 hours during business hours. In off-hours or weekends, replies may take up to 24 hours. If your issue is urgent (e.g., server down), mark the ticket as High Priority.

What should I include in a support ticket?

• Service/domain name affected

• A clear, detailed description of the problem

• Any steps you already tried

• Screenshots, log files, or error messages if available